Support customer shipping needs by following up closely on import, export and cross trade operational inquiries.
通过密切跟踪进口、出口和交叉盘贸易业务查询，支持客户的运输需求。
Impact:
影响:
Uses diverse methods/tools to keep a track with communications between the company and its agents, vendors and customers
使用各种方法/工具跟踪公司与其代理、供应商和客户之间的通信
Review and double check all shipping and commercial documents whenever needed to ensure smooth processing of all jobs.
必要时，审查并再次检查所有装运和商业文件，以确保顺利处理所有工作。
Focuses on the need to impress customers and vendors by prompt actions and replies.
关注通过及时的行动和回复给客户和供应商留下深刻印象的需求。
Closes profitable business and follows through to ensure related actions are completed on-going focuses on ensuring that each Customer's requirements and issues are correctly identified and addressed.
完成/关闭盈利业务，并确保持续完成相关行动与正确识别和解决每个客户的要求和问题
Supports revenue growth, account retention and development by coordinating with sales persons and evaluating potential opportunities/issues to improve sales productivity and performance.
通过与销售人员协调并评估潜在的机会/问题以提高销售效率和绩效，从而支持收入增长，帐户保留和开发。
Communication:
沟通:
Develops and maintains effective professional relationships that facilitate cooperation and trust, and present the company in best image in front of overseas agents, vendors, carriers and customers.
发展和维护能促进合作和信任的有效专业关系，在海外代理商、供应商、运营商和客户面前展现公司的最佳形象
Uses effective processes and techniques to negotiate best contracts with carriers and vendors, whilst providing the most effective solution for the Customer's.
使用有效的流程和技术与运营商和供应商谈判最佳合同，同时为客户提供最有效的解决方案。
Advises on appropriate products and services from the full portfolio using structured techniques to identify and develop revenue growth opportunities that also add value to the Customer's business.
Give timely and full transparent updates to sales person and customers to serve the company’s interest.
及时向销售人员和客户提供完全透明的更新，以满足公司的利益。
Develops and maintains an extensive network of contacts inside and outside the organization in order to keep updated on relevant internal/external developments.
在组织内外发展和维护广泛的联系网络，以便随时了解相关的内部/外部发展。
Innovation:
创新:
Develops understanding of each prospective Customer’s business and requirements, whilst establishing effective relationships that reflect outstanding Customer Experience.
了解每个潜在客户的业务和要求，同时建立有效的关系，以反映卓越的客户体验。
Provides timely and accurate standard and ad-hoc reports and tailored pieces of communication to Customer Service management, including summarizing challenges, shipment details, business opportunities or threats, new solutions etc.